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Online NHS 111 service being piloted across Suffolk

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The online NHS 111 service trial, which started on 6th March will be trialed for 10 weeks. The purpose of putting in this system is to see how technology can improve patient access to non-emergency healthcare.

The Online NHS 111 service trial will to direct patients through messages that are received on the existing NHS 111 telephone helpline as well as in A&E departments, GP surgeries and pharmacies.

A spokesman said that they want to take advantage of the fact that more people are using smartphones to access online services. So by putting this system in place people who are unsure of where to find the best advice can access reliable medical guidance.

For some individuals the 111 Online system represents the quickest and most appropriate way to do this. Patient safety and quality are, of course one of their top priorities, but offering patient’s a range of options is also important and they believe the 111 online will be one step to achieving this.

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